Customer Feedback for B2B Service Companies Made Simple and Consistent

You know you need customer feedback to run your business services company. Reputada ties feedback to client support. You want management visibility to client status across the entire client portfolio. In 90 seconds this video will give you a good sense of what Reputada is about and how you can realize the business value of customer feedback. By using Reputada to collect frequent micro-feedback from your customers, you can have visibility into ongoing client perceptions of your service. You can detect and correct issues before they become problems and improve your customer retention. Reputada offers several ways to obtain customer …

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Best Customer Feedback Options for B2B Service Companies

Retailers and consumer service companies have many options for collecting customer feedback. By contrast, businesses that offer services to other businesses (B2B) are a vastly underserved segment of the customer feedback marketplace.   A  managed services company that maintains enterprise computer or telecom networks is an example of a B2B company that needs to collect customer feedback. For the managed services company, the customer–vendor relationship is not transactional. Rather, the vendor knows the customer and the relationship   stretches over time. Customer satisfaction over this time has paramount influence on customer retention. So, at several times during the project, it makes sense that the vendor obtains customer feedback. …

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Seven Tools for Customer Feedback

Customer feedback is critical for customer satisfaction and hence customer retention. Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing customer. There are many tools now that help you add customer feedback into your business processes. Here is a quick comparison of seven of the best customer feedback tools, most of which are suited for medium to large businesses. They will be compared and differentiated against a common set of attributes. Reputada Reputada is a micro-feedback platform to collect immediate feedback …

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Feedback—Collecting the “Why” without burdening your customer

Everything seemed to be going great on the project.  You hit your milestones and even came in under your projected budget.  You made the delivery on time.  And yet, after receiving the final payment, you never heard from the customer again.  Why?  What happened?  What expectations went unmet? Frequently, businesses will use surveys to get feedback from customers after the conclusion of an engagement.  But surveys are frequently lengthy and can be burdensome to respond to.  Getting a good response rate is difficult.  Event if the customer does respond to your survey, it happens after the fact.  The customer’s recollection …

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Consistent customer feedback. Why is it important?

Many B2B Service Companies Use Ad Hoc Feedback How do you know how things are going with a specific customer? What do you or your team use as evidence? Is it based on: Discussions you have had with the customer over the course of time? Survey results you have sent them at the end of a project? A phone call you have made to ask them explicitly for feedback? Discussions you have had with your sales team? Work order renewals? Phone calls or emails you have received from the customer about a complaint? Or, is it some combination of the …

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