MSPs improve customer service with ConnectWise integration

Lisle, Illinois, December 20, 2016 – Reputada, the leading customer-feedback platform for the business services industry, today announced it has integrated its feedback platform into the ConnectWise ecosystem. The integration allows MSPs to introduce feedback loops at every customer touchpoint across the entire customer lifecycle. Managed service business relationships are long term, however, losing clients unexpectedly has dramatic impacts on a firm’s bottom line. Studies show strong customer relationships can deliver a 23% premium in profitability, and MSPs who are strategic about client satisfaction (CSAT) gain visibility to CSAT across the client portfolio, improve MRR, reduce client churn, and increase …

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Reputada announces results of its 2016 Presidential Election Poll of Business Leaders

Lisle, Illinois April 4, 2016 – Reputada, Inc. (www.reputada.com), has developed a unique way of capturing the pulse of business leaders with regard to the presidential election. “In this crazy election season we wanted to gauge the viewpoints of business leaders within small and medium sized companies to rate the business acumen of the candidates in governing the United States,” said Dr. Adarsh Arora, CEO of Reputada, Inc. “The Reputada system is used to analyze feedback from customers of B2B service providers and rate them in up to seven essential business behaviors,” added Dr. Arora. The Reputada Presidential Election Poll …

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