Why Customer Feedback Is Important To Your Business

Actionable feedback guides business decisions Your customer’s input is the best advice about the way you deliver your service. They’ll tell you if what you’re doing is not up to par, and praise you if you’re doing it right. Identify unhappy customers By gathering customer feedback you can identify your customers that are not entirely satisfied and take corrective action. Fix recurring problems Customer feedback helps you identify recurring problems that may not otherwise be noticeable. For example, customer feedback may identify an employee who is insufficiently trained in delivering the best possible service. Use this feedback to stop recurring …

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ComputerWorld: Reputation is everything

A serial entrepreneur builds a reputation for success for himself and others Oct 28, 2015 6:39 AM PT (Computerworld) — Serial entrepreneur Adarsh Arora is currently founder and CEO of Lisle Technology Partners which develops deep technological innovation for mid-size and early-stage companies. He also serves as CEO of the most recently launched client company, Reputada, a B2B platform for collecting customer experience and sharing it online. Adarsh serves on the boards of the School of Applied Technology of IIT and the Farley Center for Entrepreneurship and Innovation at the McCormick School of Engineering and Applied Science of Northwestern University. Adarsh …

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B2B Customer Relations Tip: The new year is a great time to ask for customer feedback!

Savvy b2b customer relationship managers already know that the start of the new year is a great time to engage in customer outreach. The following are 3 quick tips for setting a positive direction through customer feedback for the entire year. Show customers your business cares: Asking for feedback shows your customers you care about the business relationship and demonstrates your business is proactive about customer service. Customers tend to react favorably to this kind of approach as it can be conducted without formal meetings and without creating a time-burden to the customer and your business reputation is enhanced. Find …

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Not just for B2C, Customer Reviews are for B2B’s too!

Your newly refreshed website with responsive design, social feeds and blog are not enough. Remember, B2B buyers do a majority of the purchase decision-making process before contacting a vendor.  In a nutshell, buyers want to know what it’s like to work with your business before writing the check. (A 2011 survey of 1,400 B2B buyers by the Corporate Executive Board indicated that on average they complete 60 percent of a purchase process before engaging a vendor.) Buyers discover potential vendors early in their search, educate themselves about what to expect throughout the process and identify risks and potential pitfalls to …

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Reputada: A free customer reputation platform for B2B’s.

If you’ve ever been in the position of hiring an outside services firm then you know how frustrating it can be to narrow the search and ultimately find what you’re looking for. You check with colleagues and probably conduct lots of online research. Before picking up the phone you want to know who is competent and has the reputation for doing great work. For most B2B customers, that is, businesses who utilize the products and services of other businesses, discovering the reputation of B2B providers online can be quite challenging. Because, unlike in the B2C world where review sites are …

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