ConnectWise Integration Update: Multi-status feedback request triggers

Key Takeaways Update to the ConnectWise Integration includes the ability for Reputada to send a request for feedback (RFF) when a ticket’s status is one of several values. A recent update to the ConnectWise Integration includes the ability for multiple “closed” ticket statuses to trigger a request for feedback to be sent.  Managed Service Providers often have workflows whereby a ticket may have multiple closed ticket status at various points in the workflow.  For example, let’s say a ticket progresses through a workflow to the status “Ticket1.status.closed.A”, when a request for feedback (rff) is triggered in Reputada.  Sometime later the …

Continue reading