MSPs improve customer service with ConnectWise integration

Lisle, Illinois, December 20, 2016 – Reputada, the leading customer-feedback platform for the business services industry, today announced it has integrated its feedback platform into the ConnectWise ecosystem. The integration allows MSPs to introduce feedback loops at every customer touchpoint across the entire customer lifecycle. Managed service business relationships are long term, however, losing clients unexpectedly has dramatic impacts on a firm’s bottom line. Studies show strong customer relationships can deliver a 23% premium in profitability, and MSPs who are strategic about client satisfaction (CSAT) gain visibility to CSAT across the client portfolio, improve MRR, reduce client churn, and increase …

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How to reward employees who provide the best customer service

So you are once again faced with the perennial problem of rewarding employees according to the quality of service they provide your customers. That is important, because their service to your customer sets the perception of quality and value of your company in the eyes of your customer. Reputada can help generate comparisons of employee quality of service to your customers, as shown in the table below.  You can then reward employees based on these numbers. How does Reputada create this data? Reputada excels in obtaining customer feedback. Reputada has several methods of getting feedback. You can request feedback about …

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Customer Churn Management

Everybody knows about customer churn as a concept.  But, knowing how to manage it will make a huge difference to your bottom line. According to one study, 96% percent of customers won’t complain, and 91% will simply choose to do business with someone else.  Customers buy a product or service to get a clear business benefit. To ensure happiness, make sure they are getting the ongoing business benefits they expected to achieve.  To do this – you need to collect feedback throughout the customer lifecycle. Managed services relationships last for years so monitoring the customer condition over the longhaul is …

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Reputada announces results of its 2016 Presidential Election Poll of Business Leaders

Lisle, Illinois April 4, 2016 – Reputada, Inc. (www.reputada.com), has developed a unique way of capturing the pulse of business leaders with regard to the presidential election. “In this crazy election season we wanted to gauge the viewpoints of business leaders within small and medium sized companies to rate the business acumen of the candidates in governing the United States,” said Dr. Adarsh Arora, CEO of Reputada, Inc. “The Reputada system is used to analyze feedback from customers of B2B service providers and rate them in up to seven essential business behaviors,” added Dr. Arora. The Reputada Presidential Election Poll …

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The Seven Business Behaviors and the Presidential Candidates

There are many ways of looking at a presidential candidate. You could evaluate their foreign policies. Or, determine which would be best for the economy. Or, judge which is best for business. Or, gauge which is the best leader. And so on. Our Reputada (Rep-u-tada) venture has developed a criteria for evaluating Business-to-business service companies. Through industrial psychology studies and cataloging the concepts the S&P 500 uses to market their services and hire employees, we’ve boiled it down to seven behaviors. So, can we treat presidential candidates as B2B service vendors? Well, no, we hope you don’t use that as your only criteria! …

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