You know you need customer feedback to run your business services company. Reputada ties feedback to client support. You want management visibility to client status across the entire client portfolio.
In 90 seconds this video will give you a good sense of what Reputada is about and how you can realize the business value of customer feedback.
By using Reputada to collect frequent micro-feedback from your customers, you can have visibility into ongoing client perceptions of your service. You can detect and correct issues before they become problems and improve your customer retention.
Reputada offers several ways to obtain customer feedback. The following video demonstrates one of them – a personalized feedback request to a customer. These requests can be sent frequently to collect micro-feedback at every customer touchpoint.